Privacy Policy  

This document details the types of information we collect about you, how we use it, who we might share it with and your rights to your information.

Who we are:

We are Matrix Realms/Matrix Theatre the ‘data controller’ for the purposes of the General Data Protection Regulation. This means we are responsible for deciding how we can use your information. Our Data Protection Officer/Data Controller is: Sally McCormack email: sally@matrixrealms.co.uk phone: 01372 270208.

The information that we collect:

We’ll only collect your information in line with relevant regulations and law and this may relate to any of our products or services you apply for, currently hold or have held in the past.

For the most part the personal data we hold is limited to: your name, the organisation you work for, your email address, your contact phone numbers, your organisations address, products and/or services we are supplying to you or your organisation.

Information that is collected is used for:

 We use the information that we collect to: confirm your identity and address, to inform you of product or service status, to carry out your instructions, to improve our products and services, to offer you other services we believe may benefit you unless you ask us not to.

We’ll only use your information where we’re allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.

We will not share your data for marketing purposes with any third parties, without your permission.

How long will we keep your information?

We’ll keep your information for as long as you have a relationship with us. After it ends we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, or for other reasons e.g. fighting fraud and financial crime and responding to requests from regulators, such as HMRC for accounting purposes.

Your rights

We make sure that your details and information is kept private and secure. You have the right to request from us, any information we have stored on you, by contacting us directly by email – admin@matrixrealms.co.uk or phone - 01372 270208.

We occasionally reach out to our customers but keep email intrusion to a minimum. Our website provides up to date information about the Company, its services and projects.

You can choose to opt out of any communications we might have with you at any time by sending an email to - admin@matrixrealms.co.uk. We will ensure that you receive no further communications from us and delete your personal data.

This Privacy Policy was last modified on 14th February 2020.